Subscription Creator Management
Rebuilding a subscription business around retention, not launches
The situation
A solo creator with a large but volatile subscriber base. Revenue spiked on launches and collapsed between them. No shift structure, no scripts, no rebill visibility.
What we did
- Introduced a covered chat rota with written tone and boundary rules
- Replaced ad-hoc mass sends with segmented PPV planning
- Weekly rebill and churn cohort review inside CreatorOS
Where it landed
- Rebill rate
- 46% → 68%
- Monthly net revenue
- +112% over 9 months
- Creator hours in chat
- -70%